Relationship Selling, The Skill Of Building Customer Relationships: Learn how to identify and sell to the 4 behavior types by understanding how each behavior type is comfortable doing business.
Asking Strategic Questions: Learn how to prepare questions that encourage a customer to tell you their problems, the consequences of not doing anything about problems, the value of taking steps to eliminate the problems and create a vision for solving the problems using your products and services.
Handling Customer Objections and Responses: In addition to preparing answers to the most common customer objections, you'll learn how to get the answer behind the objection by asking questions 1st.
Success Plans, The Best Closing Tool Ever: Enough said. This is simply the best tool for controling the "buying/sales cycle". Every proposal and every quote should have a success plan attached.
Negotiating Skills Training:
Negotiating Tactics and Counter Tactics: Learn how buyers are taught or naturally negotiate to get a lower price or better deal and how to counter their tactics.
Developing A Negotiating Concession Strategy: The key to any negotiation is preparing a negotiating concession strategy. This module discusses a step by step process that will work for every salesperson.
Presentation Skills Training:
Showcasing Your Presentation Professionalism: If you think about it, the one place you can really show a customer that you're more professional than your competition is when you have center stage during a presentation. This module will show you how to be a professional presenter.
Developing A Strategic Presentation: Most presentations are Feature, Advantage and Benefit oriented but depending on your sales situation and where you are in the "buying/sales cycle", there are many other presentation strategies that can improve your sales position.
Own Your Presentation Room: This is one of the easiest ways to show your professionalism and one of the things most salespeople neglect to do.
Closing A Presentation Audience: You do a great job of selling to get a chance to present...you make a wonderful presentation only to ask for the order and have your Ultimate Decision Maker say, "We need to meet again to discuss your presentation". This doesn't necessarily kill the sale, but it does cause the salesperson to lose control of the sale. This module teaches a step by step process to close everyone in the presentation room and avoid this loss of control.
Other Skills Training:
Account Management: This module steps you through a process for managing your largest and most important accounts. It also teaches you how to develop an account plan that can be shared with the customer to create a partnership relationship.
Proposal Presentation Strategies: One of the biggest questions in any proposal is when to present price. This module answers that question and the reasons when and why price should be discussed.
Territory Management: The 80/20 rule applies when developing a territory management plan. The goal is to spend more time in front of customers and less time in the office and traveling.